Water Damage
Cleanup and drying after a water heater, HVAC, or appliance fails and floods the space.
Water Damage
Water heaters, HVAC units, and appliances fail without warning, often while you are out, and can release water for hours. We clean up the water, dry the structure, and get things back to normal. A slow drip from a fridge water line can soak the subfloor for weeks before it shows. Wood floors next to appliances cup fast; here is our guide to saving oak floors after a leak.
Do You Need This?
If any of these sound familiar, call us and we will tell you honestly what you are dealing with.
What To Expect
Shut the water to the appliance if you can, then call us. We clean up the water, dry the floors, cabinets, and walls it reached, and check for hidden moisture. A sudden failure is usually covered by insurance; a slow, ignored leak often is not, and we document which it was.
Dishwasher supply and drain lines are a common source, and they leak under the cabinets where nobody sees it. Our dishwasher leaks page covers them.
Houses and Apartments
Where an appliance leak shows up depends on who makes the hot water in your building. In a typical apartment building, a central boiler supplies it, so a tank failure tends to flood the boiler room, not your kitchen.
In brownstones, two-families and Nassau County houses, the water heater is usually yours and sits in the basement.
Inside an apartment, the leaks we're called for typically come from what the household runs: a dishwasher line, a washing machine hose, a fridge ice maker line, or an air conditioner's condensate. That water goes through the floor into the unit below.
Houses are different. The tank, the boiler relief valve, the washer and sometimes the central AC air handler all sit in a basement nobody checks daily. A line down there can leak for days before anyone notices, and by then the water has wicked into the bottom of the drywall and the framing behind it.
First Hour
Stop the water, protect the evidence, then call. In order:
How It Works
You always know what happens next, and you deal with one company the whole way.
A real person picks up 24/7 and gets the nearest crew moving to your address.
We map the full damage with moisture meters and thermal imaging, including what is hidden.
We stop the spread and dry the structure properly. Equipment goes in the same day.
We document everything for your insurer, then rebuild and restore your property to its pre-loss condition, and walk it with you before we call it done.
Related Water Damage Services
Truck-mounted extraction that pulls standing water out fast.
See Water ExtractionEmergency removal of standing water from any level.
See Water RemovalAir movers and dehumidifiers that dry to the cavity.
See Structural DryingThermal imaging and meters that find hidden water.
See Moisture DetectionA clear scope of the damage before any work begins.
See Water Damage InspectionFast cleanup and drying after a pipe lets go.
See Burst Pipe CleanupQuestions
Yes. Shut the water to it if you can, then call us. We extract the water and dry the structure so it does not turn into mold.
A sudden appliance failure is usually covered; long-term slow leaks often are not. We document the cause carefully either way.
Water heaters typically fail in their teens, often by leaking or bursting. If yours is aging, it is worth watching, and we handle the cleanup fast if it goes.
Further than you would think. It runs under cabinets and flooring out of sight, so we map it with meters before deciding what has to go.
Shut the water off, then call both. The plumber fixes the failed part; we pull the water, dry and rebuild. If the valve stopped the leak and the plumber can't come right away, call us first so drying starts within the EPA's 24 to 48 hour window for wet materials.
Water, fire, mold, or sewage, one call starts the recovery. We show up fast and we do not leave until it is done right.
Call 646-543-2242 Request ServiceRequest Service
We'll call you right back, and give you a free estimate. For an active emergency, the fastest way to reach us is by phone, day or night.